How to Measure Your Media Relations Success

Outputs, outgrowths and outcomes

The Public Relations Society of America uses three terms to help clarify the forms of public relations measurement: outputs, outgrowths and outcomes.

Outputs reflect the number of tactics supporting a media relations plan. For example, they may count the following:

• News releases written
• Feature articles written
• Photoshoots completed
• Videos produced
• Trade shows attended

Not to take anything away from your hard work, but an output only goes so far in measuring your PR results.

You’ve probably been asked, “How many people saw that video?” or “Who published that news release?” Those are valid questions that deserve an answer. You can answer someone’s questions with an outgrowth. Outgrowths include:

• Impressions garnered 
• Placements earned
• Number of video views
• Average number of monthly website visitors

Many companies are not satisfied to stop at outgrowths. That’s when someone might ask, “Did we reach our outcome?”

Now you’re digging deep and looking beyond what you’ve produced and how many impressions it garnered. So ask yourself, “Did our tactics produce a measurable result?” Outcomes tell you if your public relations efforts resulted in a change in one or more of the following:

• Actions
• Attitudes
• Awareness
• Behavior
• Opinions
• Support

You can measure some results easier than others. Actions, for example, can be measured by something like the number of visitors who came to a trade show booth and inquired about a new product on display. Other items listed above, such at attitudes and awareness, will likely require some additional research. You may need to conduct primary research with your target audience to determine if your public relations tactics had a positive result.